Category: Business

Many tow truck business are formed with inspiration from visionary companies such as Google, Facebook, Apple among others. When it comes to businesses that have perfected the art of customer service, one remarkable company that stands the test of time is Amazon. Amazon has created a service model that aligns with the needs of its… Continue reading How to Perfect the Customer Service of Your Ecommerce Business

Just like tow truck business, the ecommerce customer journey is just like any customer journey. It describes the entire experience that a customer goes through to purchase a product from a company online. From the moment they get to be aware of your product, to when they complete the purchase and reach out to customer… Continue reading How to Map Your Ecommerce Customer Journey

Business development entails the practice pf identifying, attracting, and acquiring new business to further a towing service revenue and growth goals. The way you achieve these goals is by defining and coming up with a business development strategy. It is not unusual to mistake business development with sales. However, there is an important distinction between… Continue reading How to Develop a Strategic Plan for Your Business

Behind every great team, there are great managers. Managing is not for everyone. Great leaders are born, but great managers are made. On any given day, managers need to balance their workload, oversee strategies for team success and work with different individuals within their departments. To do this, you must balance between being a team… Continue reading The Ultimate Guide to Managing Remote Marketing Teams

It is the duty and responsibility of your customer service team to delight your customers and keep them satisfied. Employee satisfaction is equally as important as customer satisfaction. When your employees are happy, they surely provide better services to your customers. In situations they are upset and not motivated, their performance suffers as well. It… Continue reading Best Practices for Internal Customer Service