The Ultimate Guide to Managing Remote Marketing Teams

Behind every great team, there are great managers. Managing is not for everyone. Great leaders are born, but great managers are made. On any given day, managers need to balance their workload, oversee strategies for team success and work with different individuals within their departments. To do this, you must balance between being a team… Continue reading The Ultimate Guide to Managing Remote Marketing Teams

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Best Practices for Internal Customer Service

It is the duty and responsibility of your customer service team to delight your customers and keep them satisfied. Employee satisfaction is equally as important as customer satisfaction. When your employees are happy, they surely provide better services to your customers. In situations they are upset and not motivated, their performance suffers as well. It… Continue reading Best Practices for Internal Customer Service

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What You Need to Know About Customer Communication Management

Customer service is not just a concept that is restricted to one department at your company. It is a business strategy that should be fully aligned with your corporate culture. It doesn’t matter if you are on the customer service, sales, or marketing team. All employees should be ready to serve customers. One important place… Continue reading What You Need to Know About Customer Communication Management